Support Policy

Customer Support Policy – Dr. Teny

Effective Date: [Insert date]

At Dr. Teny, we are committed to providing responsive and helpful support to all our valued customers. This Support Policy outlines how you can get help with your orders, products, or any issues you may face while shopping with us.

Support Hours

Our support team is available:

  • Saturday to Thursday

  • 10:00 AM – 8:00 PM (BST)

  • Support is unavailable on public holidays

How to Contact Support

You can reach our customer service team through the following channels:

Support Coverage

We provide assistance with:

  • Order status and tracking

  • Payment issues or errors

  • Return and refund queries

  • Product details and availability

  • Delivery or shipping concerns

  • Facebook/Google login or account access issues

⏱️ Response Time

We aim to respond to all inquiries:

  • Within 24 hours on business days

  • Within 48 hours during weekends or high-demand periods

❗ Urgent Issues

For urgent product or delivery concerns, please call us directly at 01400650620 during support hours.

Customer Commitment

We believe in building long-term trust. If you're not satisfied with our support, please let us know — we’ll make it right.