Return Policy

Return & Refund Policy – Dr. Teny

Effective Date: [Insert date]

At Dr. Teny, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy below:

Return Eligibility

  • Products can be returned within 7 days of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • You must provide a valid order ID or invoice.

  • Perishable or hygiene-related items are not returnable unless faulty.

Non-Returnable Items

  • Used or damaged products

  • Opened cleaning chemicals or sprays

  • Items not purchased through drteny.com

Exchange Policy

  • We offer product exchanges for eligible returns.

  • Exchanges are subject to stock availability.

Refund Process

  • Refunds are processed within 5–10 business days after return approval.

  • Refunds will be issued via the original payment method or store credit.

  • Delivery charges are non-refundable (unless the return is due to our error).

How to Initiate a Return

  1. Email us at: info@drteny.com

  2. Or call: 01400650620

  3. Provide your order number and reason for return.

  4. Our support team will guide you through the return process.

Processing Time

  • We aim to inspect and process all returns within 48 hours of receiving them at our warehouse.

Need Help?

If you have any questions about returns or refunds, contact our support team:

info@drteny.com
01400650620
https://drteny.com