? Return & Refund Policy – Dr. Teny

Effective Date: [Insert date]

At Dr. Teny, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy below:

?️ Return Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• You must provide a valid order ID or invoice.

• Perishable or hygiene-related items are not returnable unless faulty.

? Non-Returnable Items

• Used or damaged products

• Opened cleaning chemicals or sprays

• Items not purchased through drteny.com

? Exchange Policy

• We offer product exchanges for eligible returns.

• Exchanges are subject to stock availability.

? Refund Process

• Refunds are processed within 5–10 business days after return approval.

• Refunds will be issued via the original payment method or store credit.

• Delivery charges are non-refundable (unless the return is due to our error).

? How to Initiate a Return

1. Email us at: info@drteny.com

2. Or call: 01400650620

3. Provide your order number and reason for return.

4. Our support team will guide you through the return process.

? Processing Time

• We aim to inspect and process all returns within 48 hours of receiving them at our warehouse.

? Need Help?

If you have any questions about returns or refunds, contact our support team:

? info@drteny.com
? 01400650620
? https://drteny.com